Thank you for entrusting Classic Grand Touring with your contact and personal information. Holding onto your information is a serious responsibility and we want you to know that we are handling it properly and lawfully. This privacy statement explains when and why we collect personal information about individuals, how this information is used, the conditions under which it may be disclosed to others and how it is kept secure. We are committed to fully comply with the requirements of the General Data Protection Regulation brought into effect on the 25th May 2018.
If you have any questions or comments about this document, you can email us at firstname.lastname@example.org or write to us at Privacy Matters, Classic Grand Touring Ltd, Lake View House, Wilton Drive, Warwick, CV34 6RG
The information we may collect from you
Classic Grand Touring Ltd and its staff collect information about you when you send an enquiry form from our website or make bookings and enquiries over the phone regarding the products we offer such as tours, events and holidays. We also collect data when you book one of our products and or send us feedback forms. The information we collect from you will always be in relation to providing the best service we can and we will never ask for more data than we require to complete your booking or answer your enquiry effectively.
The type of data we hold may be:
Your full name, your full address, your email address, your phone and mobile phone numbers, your vehicle make & model, your vehicle registration number, your date of birth, your dietary or specific requirements, your passport details, your credit card details, your bank account details or other payment details, your details of your relationship to other parties, your medical details and your previous tour history details.
Please note that if you use our enquiry form on this website and click submit, a copy of this enquiry is sent to us and stored in our website database indefinitely. Please contact us if you would prefer your enquiry to not be stored in our database.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that your data remains secure against accidental or unlawful destruction, loss, alteration or unauthorised access.
How we use, share and protect your personal information?
The personal information you provide is used to effectively deliver the products we offer as best we can. We may share your personal information with suppliers such as hotels, restaurants, event organisers and travel companies such as ferries, trains or flights. In any case, the information we provide to these suppliers is only the information required to complete a booking.
We may also pass your information onto credit checking companies and to public authorities such as customs and immigration where required.
Classic Grand Touring Ltd would like to keep you up to dates with our email newsletters and annual brochure. Our email marketing newsletters are created with Mail Chimp and your email addresses are stored there as well. Mail Chimp is how we create our newsletters and how we manage our database of email addresses.
Before the 25th May 2018, we sent out several emails asking you to opt-in to receive our newsletters and brochure. Please note that if you have made an enquiry about our products, or book to travel with us we may from time to time send you updates on our products or let you know about promotional offers relating to our related products.
You have the right to opt out of our marketing communications at any time by contacting email@example.com or using the unsubscribe button at the bottom of our emails.
Classic Grand Touring Ltd will never sell or share your personal information for marketing purposes.
Individuals in the EU have certain data rights. These rights include:
- The right to require access to and the rectification or erasure of their personal information
- The right to obtain restriction of processing or to object to the processing of their personal information
- The right to data portability
We may revise or supplement this policy from time to time. If we make any substantial changes in the way we use or share your personal information, we will notify you by posting a prominent announcement on our website or via our email marketing prior to the change becoming effective.